Technical Help

Get back to the main stage

Ensure your digital pass is active and your connection is optimized. Run our instant stream diagnostics to guarantee high-definition playback before the lights go down.

Dynamic close-up of a tablet screen displaying a vibrant Afro-beats concert under intense purple and gold stage lights, deep shadows, cinematic lens
Dynamic close-up of a tablet screen displaying a vibrant Afro-beats concert under intense purple and gold stage lights, deep shadows, cinematic lens
+ Instant Test

Check your device

Verify your internet speed and browser compatibility in one click. Our player automatically scales from standard definition up to 4K depending on your local network conditions.

10 Mbps

Recommended speed for HD

/ Got questions?

Frequently asked

Everything you need to know about secure payments, casting to larger screens, and accessing live stream replays.

How do I cast to my TV?

Can I watch the replay?

Is my payment secure?

Simply tap the Chromecast or AirPlay icon directly inside our high-definition playback window. Ensure both your streaming device and TV share the same local network.

Yes. Every digital pass includes 48-hour on-demand access to the live broadcast archive, starting immediately after the main stage performance concludes.

Absolutely. We utilize industry-standard encrypted gateways. Your payment info is never stored on our servers, ensuring a safe and instant ticket purchase.

On standby

Technical support

Experiencing issues during a live broadcast? Submit a ticket below. Our dedicated technical team monitors the platform 24/7 during live events to resolve playback issues instantly.